Selling rules

GENERAL RULES OF SALE – EXCERPT FROM THE REGULATIONS

The GENERAL RULES OF SALE constitute an excerpt (a collection) of key information and provisions of the Regulations of the On-Line stores of Mexpo Spółka z ograniczoną odpowiedzialnością, available under the link (insert link to the Regulations here). By consenting to the content and wording of the Regulations of the On-Line Stores of Mexpo Sp. z o. o., You accept the content of the entire Regulations. The present general rules of sale are NOT the Regulations of the On-Line Stores of Mexpo Sp. z o. o., but exclusively an abbreviated set of the key information – in view of the Seller – that will technically simplify the process of sales and complaints. The Regulations of the On-Line stores of Mexpo Sp. z o. o. are binding upon the Parties.

THE SELLER

The store found at the address mexpo.pl, mguide.eu is operated by the company Mexpo Sp. z o. o. with seat in Gdynia, Poland (the Seller), address Pułaskiego 8; 81-368 Gdynia, Poland, NIP (tax id.) no. 5862383378; REGON (stat.) no. 522801670; KRS (Polish National Court Register) no. 0000984479. Address details allowing the Buyer to contact the Seller:

  1. E-mail address:
  2. Contact form available at the store website;
  3. Bank account: PL05 1090 1098 0000 0001 5130 7263
  4. SWIFT/ BIC code: WBKPPLPP
  5. Bank: Santander

PLACEMENT OF AN ORDER AT THE MEXPO ON-LINE STORE

The simplest and easiest method is to place an order via the basket.

An order may be placed:

  1. Having logged into the User Account, by direct log-in using one’s own credentials, or via plugins such as Facebook, Gmail, Twitter.
  2. Without registering the Account or without logging in, on condition of provision of all data necessary for the purpose of proper execution of the Order – first name, last name, postal address, e-mail address in order to confirm the order, or any additional data required for the transmission of the order, or any other data required for the issue of the proof of purchase in the form of an invoice or bill – entrepreneur name, tax identification no., seat address.

Procedure for ordering the Goods:

  • add any selected Goods to the Basket; click the red Basket button, causing an item to be added to the Basket
  • describe the item count of the ordered Goods
  • click the ‘Checkout’ button in the lower right corner of the screen;
  • confirm the Goods in the B

Note! At this stage the customer, if not already logged into their Account, should log in in order to retain their purchase history at the Store, to participate in special offers or enjoy any rebates that might be assigned to the Customer account.

  • subsequently, select the mode of delivery and paym

Note! If you have not registered Your Account, provide the necessary data: first name, last name, e-mail address, delivery address.

  • confirm the correctness of your data and provide consent to the Regulations of the On-Line store by marking the field ☒ and selecting Place Order; the order is confirmed by clicking the button “Buy and Pay”
  • after the Order is received by the store, You will receive, in your e-mail box, a confirmation of the Order or a rejection of the Order, with an indication of the reason, e. g. for lack of Goods,
  • should You choose to pay by bank transfer, the transfer instructions with the account number shall be found in the e-mail message
  • the sale invoice shall be sent together with the Goods.

MODES OF PAYMENT

We offer the following modes of payment for the purchased goods:

  • using externally-provided payment services, the catalogue of which is described on the Online Store website;
  • payment by traditional bank transfer to the bank account of the Seller as indicated at the top of the Manual.

Note! In order for the Order to be processed, it must be covered within seven calendar days. After the payment deadline expires, the Order is automatically cancelled.

  • Payments by electronic transfer and by debit cards can be made by external payment services provided by external providers, e. g. PayU, with links (hyperlinks) to their respective terms of use, allowing the User to study these before concluding the Contract with the Seller.
  • One may make use of payments by instalments, or leasing – please find the details in the offers of our payment suppliers, as indicated on our website.

BANK ACCOUNTS

PLN account: PL05 1090 1098 0000 0001 5130 7263
EUR account: PL 34 1090 1098 0000 0001 5130 7323, WBKPPLPP
CHF account: PL 39 0310 9025 9000 0000 01517 60711, WBKPPLPP

The accounts are kept with the bank Santander Bank Polska.

INVOICES

The purchase invoice shall be generated after payment is completed, and sent by e-mail or attached to the physical order shipment.

In case of payment by bank transfer, the store also issues pro-forma invoices.

COSTS, TIME AND MODE OF DELIVERY

The following modes of delivery of the Goods are available:

  • delivery by delivery service;
  • personal pick-up.

The shipment time for the Goods depends on the type of Goods, their availability at the warehouse, and on other circumstances. We usually deliver the Goods within up to three business days, but we reserve the right to have the Goods delivered within up to fourteen business days.

  • The Order lead time is indicated separately for all Goods introduced to the Basket;
  • If no delivery time is indicated for a given Good, then the order time amounts to up to seven business days from the placement of the Order and from payment.

Note! Should it prove impossible to deliver the Goods within the time indicated with the Order, we shall notify You about the estimated delivery date, whereby You shall have the right to abandon the Order. You can also select a different form of performance:

  • alternative selection of another product of equivalent use, with settlement of any possible price difference;
  • reimbursement of the money for the goods that are missing, with execution of the remainder of the Order
  • an inquiry asking for consent to a delivery period exceeding 14 days for the particular product that is out of stock, with us bearing the additional shipment costs.

We can suggest several delivery services that might perform the delivery, or shall indicate a specific delivery company we cooperate with. Our website shall always indicate an information on the current offer of delivery services and other transport companies we cooperate with.

  • Costs related to the delivery of the Goods are borne by the Buyer.
  • We can provide a reduction on the delivery costs of the Goods if such a special offer is available; You shall be notified of it placing Your order. Follow details on the minimum amount from which we take over the delivery costs.

Note! We are not responsible for any delivery delays for which the delivery service would be responsible.

Remember! Check the condition of the shipment when receiving it, best check the completeness of the order in the presence of the delivery person; if anything is missing or damaged, make notes in the presence of the delivery representative and draw up a damage protocol together with them.

Note! If you do not check the condition of the package immediately upon delivery, and if the damage was caused by the delivery service, then – in many cases – your complaint might not be heeded.

WITHDRAWAL FROM THE CONTRACT, RETURNS

At our store, every purchaser – both a consumer, an entrepreneur, as well as a legal person, may withdraw from the contract within up to fourteen days from receipt of the shipped order.

  • for this purpose, send a message to mexpo@mexpo.pl indicating your will to withdraw and including the number of the relevant order. The message should be sent from the same e-mail address that was used to place the order;
  • after we confirm having received the message, pack up and send to us the goods to be returned, at your own expense, by an insured special delivery shipment, to the address Mexpo Sp. z o. o., Pułaskiego 8, 81-368 Gdynia, Poland – attaching a copy of the e-mail message with the statement of the will to withdraw from the Contract. The shipment should be made immediately, in any case not later than 14 days from the transmission of the statement of will to withdraw from the contract.
  • in case of effective withdrawal from the Contract of sale, You shall receive all payments made, including delivery costs (save for any additional costs due to any individual mode of Delivery You might have selected, other than the cheapest, ordinary mode of Delivery offered by the Seller).
  • the money is returned immediately, in any case not later than within fourteen calendar days from the date of receipt of the Customer statement of will to withdraw from the Contract and from the receipt of the Goods; the payment is returned in the same manner as it was made.

Note! Withdrawing from the Contract, You take responsibility for the reduction of the value of the Goods due to their use to check correctness of operation, e. g. by using them for a certain time, or by using them contrary to the start-up manual. Before the Customer receives their money back, we check whether the returned Goods are new, unused and undamaged.

Pursuant to art. 38 of the Polish Consumer Rights act, You are not entitled to withdraw from the Contract if:

  • the object of the service is an item delivered in a sealed package that after opening cannot be returned due to the protection of health or for reasons of hygiene, if the packaging was opened following delivery;
  • sale items (items with missing parts, pre-used, not full value, second quality category).

Note! We can cancel any order placed by a Customer who is not a Consumer from the moment the Contract of sale is concluded, up to fourteen days from the date of delivery of the Goods.

COMPLAINTS

We deliver Goods without faults. However, if we informed you about any kind of fault before the order was submitted, then this fault cannot form the grounds of any complaint.

If a fault would emerge in a product during its use, then you may demand:

  1. repair;
  2. replacement.

If we are unable to perform a repair or replacement, or if the costs of repair or replacement would be too high, we can decline Your request. At that time You may submit a statement concerning the reduction of the price or withdrawal from the Contract.

  • we shall perform a repair or replacement of Your Goods within a reasonable time from the moment we receive Your request and receive e. g. the Goods.
  • The costs related to making the Goods conformant to the Contract, are borne by us. You are obliged to make the Goods available – including delivery – in order for us to fulfil Your request at our expense.
  • You may submit a statement on the reduction of the price or withdrawal from the Contract if the Goods would not conform to the Contract, if:
    • the Seller would decline to repair or replace the Goods;
    • the Seller would not make the Goods conform to the Contract;
    • if the non-conformity of the Goods against the Contract persist, despite the fact that the Seller performed the repair or replaced the Goods;
    • the lack of conformity of the Goods with the Contract is significant, and justifies an immediate reduction of the price or withdrawal from the Contract of sale;
    • the statement of the Seller or the circumstances of sale and processing of the complaint suggest that the actions of the Seller will not lead to conformity of the Goods against the Contract within a reasonable time or without excess costs for the Consumer.
  • The return of amounts due and payable pursuant to the right to a reduction of the price takes place not later than within fourteen days from the day of receipt of the Consumer statement about the reduction of the price.

Note! In case of withdrawal from the Contract of Sale, the Consumer immediately returns the Goods to the Seller at their own expense.

Remember! You must provide photographic documentation of the Goods complained about to the e-mail address of Mexpo for the purpose of processing, if you are not returning the Goods.

  • The complaint submission must include data of the Customer that would allow the provision of a reply to the submitted complaint, the number of the order (or other data allowing its identification) and a description of the event that would justify the complaint, including the fault that – in view of the customer – the Goods are burdened by and, if possible – document the claimed fault, the date of emergence of the fault, the request concerning the mode of making the Goods conform to the Contract and the contact data of the submitter. Failure to provide the specific data does not influence the effectiveness of the complaint, but may facilitate the process or prevent any processing e. g. if contact data or the order number are missing.
  • We shall respond to the complaint within fourteen days of its transmission.

PROVISIONS CONCERNING CUSTOMERS WHO ARE NOT CONSUMERS

Other regulations are in place for customers who are not Consumers:

  • The Seller notifies the Entrepreneur about any possible visible signs of wear, flaws of the Goods. All goods are properly described.
  • Seller statutory liability for the Goods is excluded against Customers who are not Consumers.
  • The Seller bears responsibility for failure to perform the contract or for performing it erroneously only in case of malicious damage.
  • Should a Product be sent to a Customer who is not a Consumer – by a transport service – the Customer who is not a consumer is obliged to inspect the shipment immediately, with ten days from the date of pickup of the ordered Goods being the reasonable allotted time to check the condition of the transport.
  • The Seller may provide a warranty for the Goods. Information about the Warranty is included in the Regulations.

Update: 22.07.2024

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